I remember sitting in a lecture one night and my lecturer began to talk about service delivery as a performance. As a musician I was fascinated by the parallels between what I’d experienced as a musician, and what I did in my job.
Have you ever been served by someone who was obviously having a bad [...]
Entries Tagged as 'performance'
It’s a Performance
November 12th, 2008 · 2 Comments · Value
Tags: performance·tangible·Value
