The Better Service Blog

That’s what makes it a monster. In fact, when you look the monster in the eye, when you calmly and carefully inspect the actual monster, you discover that he’s not so bad after all. It’s just the shadow that’s scary….

[Read more →]

The wifi Kindle, $139. Drop the first digit and you’re on to something. And it only took them six weeks!

[Read more →]

If you work out on a weight machine that has a limit–where you have to push the bar until it stops–you’re far more likely to to hit that limit than if you had left it to your own initiative to…

[Read more →]

The only problems you have left are the perfect ones. The imperfect ones, the ones with a clearly evident solution, well, if they were important, you’ve solved them already. It’s the perfect problems that keep us stuck. Perfect because they…

[Read more →]

When a newspaper loses 15% of its readers or 15% of its advertisers, it goes out of business. There are still people who want to read it, still people who want to advertise, but it’s gone. When a technology company…

[Read more →]