I’ve had some interesting experiences recently in my interactions with a couple of companies and their ideas of service standards.
Example 1
I was doing some work for a client that required us to get some articles approved by an external compliance area. They were simple articles that only provided a general overview of the subject matter. [...]
Entries Tagged as 'Business Processes'
Thoughts On Service Standards
April 25th, 2009 · No Comments · Business Processes
Tags: Business Processes·client expectations·Customer Service
At The Resort
March 19th, 2009 · No Comments · Business Processes
I’m at a work conference staying in a resort in the Blue Mountains in New South Wales, Australia.
I’ve heard some great speakers today and there are more lined up tomorrow so over the next few weeks I’ll blog about some of the things I’ve learnt. But today, I want to blog about my experience at [...]
What I Learnt At the Dinner Table
March 9th, 2009 · No Comments · Business Processes
The other night eating dinner we had an interesting experience which relates to running a business (it does….I promise).
My youngest son is usually pretty slow in eating - generally he’s the last to finish his evening meal.
But the other night, things were different. We were talking about what we did during the day etc, and didn’t [...]
Tags: Management
