I enjoyed this post on bear shavingby Seth Godin today.
He talks about how business is good at dealing with the symptoms of a problem rather than the cause of the problem.
I’m sure we all have examples of where this has occurred in our business experience.
This was reinforced to me today when one of Australia’s life [...]
Tags:
A friend of mine travels regularly for business and usually stays in the same hotel in each city. She works in a similar industry to me and we share an interest in sales and marketing and delivering good customer service.
A couple of weeks ago she stayed in a hotel in Sydney. A few days after [...]
On my drive into work today I noticed an electronic sign out the front of a business that alternated between displaying the time and the current temperature. You’ve probably all seen something similar wherever you are in the world.
There’s a few around the city where I live, and I’m always fascinated about whether they’re accurate. [...]
Tags: client expectations
I heard a couple of speakers recently who run successful financial planning businesses in Australia. They spoke about a range of topics, but both mentioned how they have a schedule in place to ensure they can ‘touch’ their clients in a number of different ways throughout the year.
They both differed on the details, but here’s [...]
I came across this post today from the Church of the Customer blog after it was mentioned by Jeremy on his blog.
I’ve blogged before about how service breakdowns will happen from time to time – they are to be expected when you rely on people to deliver your service. The interesting thing is that service [...]
